Frequently Asked Questions
Q1: Are your PTFE and PVDF membrane filter available as hydrophilic?
A: Our PTFE Membrane filter we have Hydrophilic and Hydrophobic both type, PVDF membrane filter we only have Hydrophobic.
Q2: Are your PTFE Membrane filter supported or unsupported?
A: We have both, it’s depend on your own request, we do have supported PTFE membrane fitler and Unsupported PTFE Membrane filter.
Q3: How long will I get the products?
A: Most of the products will be delivered within 15 workdays after 100% payment received. If the purchase quantity is large or customized, it will be a little longer.
Q4: What are your hours of operation?
A: 8:00 am – 8:00 pm EST Monday through Friday.
Q5: What should I expect after submitting a request?
A:Your request will be handled as soon as possible and will be acknowledged within 24 hours if a valid email or phone is provided.
Q6:What are Starlab Scientific Co., Ltd’s Payment Terms?
A: Starlab Scientific Co., Ltd’s standard terms are 100% T/T & West Union in advance.
Q7: Do you have quality prove certificate?
A: Yes, we have certificate of ISO-9001 and CE, test report available with every batch of goods.
Q8: Do you accept OEM service?
A: Yes, we had OEM experience over 10 years to customer from home and abroad.
Q9: How to order?
A: 3 steps
Step 1: Let us know what you need. Send email or leave message on bottom of product page, then our sales team will contact you via mail or phone calling.
Step 2: After you confirmed order or invoice, we send bank info and you can pay.
Step 3: Once payment received, we goods will prepared and delivered within 5 workdays.
Q10: How to pay?
A: By T/T ( wire transfer ), Western Union, Credit Card, 100% L/C at sight.
Q11: What kind of shipping ways do you have?
A: Our cooperated carrier can shipping via Air, Sea, Express, Train etc. All can get favorable freight.
Q12: Is the freight cost saving when bulk?
A: Yes, bulk make saving, little make saving as well.
Well, we can customized carton to minimize size as well as under discounted freight than the carriers’ official quote.
Q13: Is custom clearance easier?
A: Yes, we will do commercial invoice in package and also you can get e-form to make easier.
We can suggest most suitable service to comply with preference from different country
Q14: Your sterile syringe filters can be used on medical personnel?
A: No. Our sterile used in laboratory only.
Q15: How about the delivery time?
A: The shipment need from five days to 15 days depending on the destination.
Q16: How about the lead-time?
A: The lead time from 3 days to 10 days after payment（special sterilization products are not included）.